FAQ

We'll send you tracking information via email within 1-2 business after placing your order. You can also access your tracking information by logging into your account and navigating to your order info.

Of course! For most of our rugs we offer a 30-day trial period where you can try your rug on at home and return it for a refund on the full price of the rug.

Just give us a call toll free at 1 800 466 6869 or send us an email at sales@ecarpetgallery.com and we'll take care of the rest. For more info on returns, click here.

Regularly vacuuming and spot cleaning should be sufficient to keep your rug looking new. For more in depth rug care info, head over to our rug care page here.

Let us know right away and we'll deal with the rest.
You'll be refunded for the full price of the rug, including shipping.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and payment via paypal.

We work hard to recreate the actual look and feel of our rugs using pictures.
Our studio is professionally set-up to recreate bright daylight.

FedEx standard ground service is used on most orders.
Your item will usually arrive within 6-8 business days.

To cancel your order, please call us as soon as possible and let us know you wish to cancel.
Unfortunately, we cannot cancel orders that have already been shipped.